Do you have a question about a product, your order, a return or something else? We are happy to help. This is how you reach us:
Send us a message
The fastest way is the contact form below. You can also email us directly at [email protected]. For a question about an order always mention your **order number** — it is in your confirmation email — then we do not need to search and can help you faster.
We are only reachable in writing: via this form and by email, not by phone or chat. Your message is answered as quickly as possible; we cannot promise a fixed response time at this moment — but your request never goes unanswered.
What can we help you with?
- Questions about an order: status, delivery, received items
- Changing or cancelling an order (as soon as possible after ordering — first read Ordering, changing and cancelling)
- Withdrawing your order or reporting a return — or use the route on Order withdrawal directly
- Reporting a defective, damaged or wrongly delivered item
- Questions about payments and refunds
- A complaint about our service
- General questions about products or this shop
Company details
CozyNuva is a trading name of:
Plan B Marketing EOOD
ul. Dr. Lyuben Popov 70, floor -1, apartment 1 9000 Varna — Bulgaria
- Email address: [email protected]
Your contract is concluded with Plan B Marketing EOOD, even though we work with an external supplier for storage and shipping. For all your questions, returns, defects and complaints we are your point of contact — you are never ‘passed on to the supplier’.