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A payment with us runs through the secure payment environment of Stripe — one of the largest payment services in the world. On this page you can read which payment methods you can use, how we protect your data, when your money is debited, what appears on your bank statement and how refunds work.

Which payment methods can you use?

In the checkout you see which payment methods are available to you. We currently offer, among others:

  • iDEAL — pay directly through your own Dutch bank.
  • Wero — the new European payment service, available via the iDEAL option.
  • Bancontact — the Belgian payment method.
  • Credit/debit card — including Visa and Mastercard, where your bank supports it.
  • SEPA direct debit — we debit the amount once from your provided account.
  • Link — Stripe’s payment method that remembers your payment details for next time (opt-in).

Which methods you see exactly can differ per country, order amount or device — the checkout only shows what works for your situation. Payment methods you may be used to from other shops and do not find here, we do not currently offer; if our range expands you will find it in the checkout.

How safe your payment is

  • Processed by Stripe. Your payment details — such as your card number — are entered in Stripe’s secure environment and processed by Stripe. We do not store your full card details on our own servers.
  • Encrypted connection. The checkout runs on a secure (https) connection; you recognise it by the padlock in your browser bar.
  • Extra confirmation where needed. Your bank may ask for an extra verification, such as 3D Secure for card payments. That is a security layer of your bank, not an extra step from us.
  • No card details at our office. Because Stripe processes the card details, we never have access to your full card number.

When is the amount debited?

For most methods the amount is debited **immediately upon completing your order**: with iDEAL, Wero, Bancontact and card payments you see at once whether the payment succeeded and your order is final. With **SEPA direct debit** you give a one-time authorisation; the debit takes place afterwards, as is customary with direct debits.

If you do not pay or the payment fails, your order is not final. You can then check out again or choose another method — your parcel simply does not leave until payment is made.

What appears on your bank statement?

For a payment to us, the statement shows the description Plan B Marketing: the name of our company. That way you instantly recognise the charge as your CozyNuva order.

Prices, VAT and currency

All prices in this shop are in **euro** and **include VAT**. VAT is calculated according to the EU distance-selling rules (OSS scheme): for your order, the VAT rate of the country we deliver to applies. In the checkout and on your order confirmation you see a specification of the total amount and the shipping costs.

Failed or cancelled — what now?

  • Payment failed, no money lost: try checking out again or choose another method. Nothing debited = no final order.
  • Debited but no confirmation email? Check your spam folder; otherwise email your name and date to [email protected] — we will check it.
  • Wrong amount paid or double debited? Email us with your order number and (if possible) a screenshot; we will fix it.

Refunds — how does that work?

For a legal withdrawal, a cancelled order or an accepted claim we refund to **the same payment method** you paid with, unless we agree otherwise together. We do not oblige you to accept a voucher or store credit.

The refund for a withdrawal takes place **within 14 days after we received your withdrawal statement**. We may suspend it until we have received the return or until you have provided proof of shipment — whichever comes first. With a full withdrawal you also get back the cheapest offered standard shipping costs. Read the full conditions on Returns and right of withdrawal.

A refund is usually visible on your account within a few working days, depending on your bank or payment method — not always immediately.

Frequently asked payment questions

**Do you charge interest or extra costs?** No. You pay the amount shown in the checkout; we charge no payment fees or surcharges for a particular payment method.

**Can I pay afterwards?** We currently do not offer pay-later (such as Klarna or Riverty). If you want to pay later, SEPA direct debit is the closest option: the debit does not take place immediately but via a one-time authorisation.

**Do I get an invoice?** You receive a confirmation email of your order with all details; that email serves as your proof of payment. Need a specified overview for your administration? Email us with your order number.

**Why do I pay ‘Plan B Marketing’?** CozyNuva is the name of our webshop; the company you do business with — and which receives your payment — is Plan B Marketing EOOD. That is not a third party but simply us, under our registered name.